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The Position
Orchestration and Exception Management (O&EM) is a new and fundamental capability for
Technical Operations (PT) in order to deliver a future portfolio of Cell & Gene Therapy products.
This portfolio of new products comes with the great promise to bring unprecedented medical advances to patients but also presents unique challenges: living products (e.g. cells) need to be delivered to patients in highly individualized supply chain models, which meet fast turn-around times at a zero-error quality level. Orchestration and Exceptions Management is one of three end-to-end value chain groups, responsible for the "virtual treatment journey" (data, transactions and documents). It is complementary to supply chain management that focuses on the "physical journey" (materials, specimens, product) and patient operations, responsible for the "patient journey".
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