Job Description

The Siegfried Group is a global life science company with a network of 13 sites in Europe, the USA and Asia. Siegfried offers contract development and manufacturing of active pharmaceutical ingredients, intermediates, and drug products and has sales more than CHF 1.3 billion Swiss Franks. Siegfried Holding AG employs over 3,900 people and is listed on the SIX Swiss Exchange (SIX: SFZN).
Are you a hands-on Team Lead IT-Service Desk looking for a new challenge in a dynamic CDMO Pharmaceutical Industry in our Evionnaz site?
Reporting to the Head of Client Management & User Experience, you will represent IT service desk managers from other regions at the same level, ensure efficient, cross-location coordination of the IT service desk and assume technical and disciplinary leadership of the teams to ensure stable, high-quality IT support.
Your role

• Act as the first local point of contact for IT issues relating to the IT service desk and the local OT/LAB environment
• Provide technical and disciplinary leadership to IT service desk employees
• Ensure stable, high-quality first-level support and promote the further development of the service concept and standardisation in IT support at all locations

Tasks:

• Provide 1st and 2nd level support for hardware, software, and standard applications.
• Escalate complex issues to 3rd level support when necessary.
• Set up and maintain IT workstations.
• Collaborate with global project teams and other IT departments (Operations and Lab IT).
• Lead the IT Service Desk team, including staff planning, training, and performance management.
• Ensure quality standards, support ITIL processes, and drive continuous improvement.
• Create and maintain user documentation and manuals.

Your profile Knowledge and experience:

• Completed IT technical training or IT degree, ideally with additional qualifications in IT support or IT service management and relevant professional experience in comparable positions
• 5 years experience in team-oriented organisation and coordination
• Knowledge of ITIL or ITSM processes (especially JIRA is an advantage)
• Good knowledge of Microsoft environments in a corporate environment
• Good knowledge of Windows operating systems and network technology
• Experience with JIRA or comparable ITSM systems is an advantage

Soft Skills:

• Clear, empathetic and goal-oriented communication
• Role model in teamwork and customer orientation with a focus on service quality and user satisfaction
• Very good written and spoken English and French skills
• Willingness to travel occasionally between locations
• High degree of personal responsibility and proactive approach to work
• Willingness to help shape and support change processes

Working at Siegfried

• Flexible working hours
• Remote working (depend on the conditions)
• 5 weeks' holiday per year
• Weekly sports classes and social events (cultural, sporting and gastronomic)
• Employee benefits platform
• Free parking space

Who we are
In the Midst of People's Lives - Across the Globe
The Siegfried Group is one of the world's leading Custom Development and Manufacturing Organizations (CDMOs) developing and producing active pharmaceutical ingredients (API), intermediates and finished dosage forms. As our core competence, we successfully integrate chemical and pharmaceutical capabilities into a single business model.
The Siegfried name stands for highest quality, efficiency, flexibility and safety. Present in Europe, Asia and North America, we serve a broad global customer base from major international pharmaceutical companies down to small biologic-pharmaceutical organizations. For them we develop and produce product innovations on a large scale to finished products. We integrate our offer seamlessly into the customers' value chain. Our comprehensive services range from early-stage Research & Development services such as synthesis, scale-up, formulation development, stability studies and method development all the way through to manufacturing services, ranging from preclinical R&D material for clinical trial purposes to commercial production.
We are able to produce about 200 of the approximatelyregistered drug substances used in medicine. Moreover, we produce 20 percent of global demand for caffeine. Consequently, nearly 1 billion individuals come into contact with Siegfried products.
What we do in Evionnaz
Siegfried Evionnaz is a facility specialized in custom synthesis of active ingredients and intermediates for the pharmaceutical industry. The chemicals plant, built in 1957, employs around 350 people in a wide variety of fields, ranging from production, laboratories and logistics to quality assurance, administration and more.
Main activities:
Development and production in strict compliance with quality standards (GMPs)
Ensuring perfect compliance with safety, health protection and environmental standards
Unique features
GMP production units (315 m) with reactors from 0.5 to 8 m
Pilot and Kilolab installations with reactors of up to 1,000 liters
Flexible, multi-product production lines
Broad portfolio of technologies: azide chemistry, organometallics, cryogenics, phosgenation and more.
Strategic impact:
Facility highly specialized in niche technologies
Development capacity: from 1 gram to industrial quantities
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